When your puzzle arrives
Every puzzle is printed after you order it, so nothing sits in a warehouse and nothing gets thrown away. That means a few days of making before anything is posted. Shipping is free everywhere and tracked, and you have 30 days after it arrives to change your mind.
Step one
Payment taken, order confirmed by email.
Step two
Your puzzle is printed and cut, then quality-checked and packed.
Step three
You get an email with your tracking number the moment it leaves us.
Step four
In transit with 4PX or YunExpress, depending on where you are.
How long it actually takes
Making and posting added together, in business days. Weekends and public holidays don’t count.
| Where you are | Making | In transit | Total |
|---|---|---|---|
| United Kingdom | 3–5 | 6–10 | 9–15 business days |
| European Union | 3–5 | 6–10 | 9–15 business days |
| Australia | 3–5 | 6–10 | 9–15 business days |
| United States | 3–5 | 6–12 | 9–17 business days |
| Canada | 3–5 | 8–15 | 11–20 business days |
| Somewhere else? We ship worldwide — choose your destination in checkout. | |||
Nothing, anywhere
Postage
Free on every order
No minimum spend, no surcharge for a heavier 1000-piece box, and no separate charge for tracking. The price on the product page is the price you pay.
Who carries it
4PX and YunExpress
Which one depends on your destination. Either way you get a tracking number by email the day your order is posted, and it stays live until delivery.
What we cover, and what we don't
Written plainly, because a policy nobody can follow protects nobody.
The address was wrong
Check your address carefully before you order, and don’t use one you’re about to move out of — a parcel can take a few weeks to arrive.
If an order goes to an address you entered incorrectly, we can’t re-route it, cover re-delivery fees, or send a replacement.
Spotted a mistake straight away? Email info@artofsocks.shop immediately. Before your puzzle goes into production we can usually still fix it.
The parcel is lost or was stolen
Every order is quality-checked and packed carefully before it leaves us. Once it’s with the courier, though, the delivery is out of our hands.
If tracking has stalled: contact your local post office or the carrier first — they can see more than the tracking page does. Then email us with your order number and we’ll help you chase it.
The wrong item turned up
We try to pack every order correctly, but mistakes happen. Please don’t open it — an opened item may not be eligible for exchange or credit, even when the mistake was ours.
What we need: email info@artofsocks.shop with your order number and a photo of what arrived. We’ll sort it from there.
Changing your mind
You have 30 days from delivery to change your mind. The puzzle needs to come back unopened and in its original packaging — once the seal is broken and the pieces are loose we can’t resell it.
Return postage is at your own cost, unless the puzzle arrived damaged or wasn’t what you ordered — in which case we cover it. Your refund goes back to the card you paid with once the puzzle reaches us and we’ve checked it over.
To start a return: email info@artofsocks.shop with your order number and we’ll send you the address and next steps. Full terms are on our returns and refunds page.
Cancelling before it's made
Every puzzle goes into production within a day or two of your order, so there’s only a short window — but if you catch it early we can usually stop it.
Changed your mind straight away? Email info@artofsocks.shop as soon as you can. If production hasn’t started we’ll cancel and refund in full.
Ask before you buy
If you need it by a particular date, or you’re somewhere not in the table, tell us where you are and we’ll give you a straight answer.